Because our honey is raw and unpasteurized, it is completely natural for it to crystallize and become solid over time. Crystallization is a sign of purity and quality, not spoilage. If you prefer a runnier texture, simply place the sealed jar in a bowl of warm water (not boiling) for 15-20 minutes, stirring occasionally.

They are both raw and unpasteurized. Creamed honey is raw honey that has been slowly whipped at a controlled temperature to create a smooth, velvet-like consistency. This process controls crystallization, making it stable and easily spreadable without changing its raw nutritional profile.

Honey should never be given to children under one year of age due to the risk of infant botulism. All other consumers should always follow the age guidelines listed on the product label.

Our products, especially the raw honey and bee pollen capsules, contain natural pollen and are derived from bee products (propolis, royal jelly). If you have allergies to bees, bee stings, or pollen, you must not consume our products. Please consult your healthcare provider before consuming any bee products.

We currently ship to all addresses within Alberta. Shipping costs and estimated delivery times will be calculated at checkout based on your location and order weight.

Due to food safety and hygiene regulations, we cannot accept returns on opened honey or consumables. However, if your product arrives damaged or if you have any issues with your order, please contact our support team at [Placeholder for Contact Email] within 14 days of receipt, and we will make it right.

Yes! We offer a "Subscribe & Save" option on all popular products. Subscribers receive a 15% discount and free shipping on all recurring orders, ensuring you never run out of your essential Vitus Hive products.