VITUS HIVE REFUND & RETURN POLICY

At Vitus Hive, we stand behind the quality and purity of our products. Your satisfaction and trust are essential to us. Please read our policy carefully as it relates to consumable food items.

1. General Return Policy (Consumable Goods)

Due to the nature of our products (raw honey and supplements), we generally do not accept returns or exchanges on any opened or consumed items for health and safety reasons.

However, if you are unsatisfied for any reason, please refer to the sections below regarding Damaged Goods or Customer Satisfaction Guarantee.

2. Damaged or Incorrect Goods

If your order arrives damaged, broken, or if you received the wrong product, we are here to help and correct the issue immediately.

A. Reporting Damages

• Timeline: You must notify us of any damages or incorrect items within 7 days of delivery.

• Proof: To qualify for a full refund or replacement, you must send clear photographic evidence of the damage (including the packaging and the damaged product) to our support email at info@vitushive.com.

• Resolution: Upon review, we will process a full refund or immediately ship a replacement item at no extra cost to you. We typically do not require you to ship the damaged item back.

3. Customer Satisfaction Guarantee

If you purchased a product and find it does not meet your expectations for quality, taste, or effectiveness, we want to hear about it.

• First-Time Purchases: If you are a first-time customer and are genuinely dissatisfied with a product, please contact us within 30 days of receiving your order.

• Process: Email us at [Placeholder for Contact Email] with your order number and a brief explanation of why the product did not meet your expectations.

• Resolution: We offer a one-time refund for a single purchased item to first-time customers who are genuinely unsatisfied. This allows you to try our products with confidence. This guarantee does not apply to bundles, bulk orders, or subsequent purchases.

4. Refunding Process

• Processing Time: Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank’s processing time.

• Shipping Costs: Original shipping costs are non-refundable unless the return is a result of our error (e.g., incorrect item sent or item damaged during transit).

5. Cancellations

We process and ship orders quickly to ensure maximum freshness.

• If you need to cancel or change your order, please contact us within 2 hours of placing the order. We cannot guarantee cancellation once the order has entered the fulfillment stage.

For any questions or concerns regarding our policy, please contact us at info@vitushive.com. We are committed to ensuring a positive experience with Vitus Hive.